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Living a balanced life is important. Offering full-time employees 2 weeks paid time off each year reflects our belief that the best customer services comes from having a health home life. Providing the kind of customer service that turns a one time customer into a lifelong brand advocate.
Direct Interactions is at the forefront of the work at home revolution with a network of seasoned professionals and customer service experts. Since 2007, we have provided flexible scheduling options at a competitive wage with opportunities for advancement for our 100% US-based workforce. The best teams are built on a cornerstone of diversity.
Associate Benefits
With 24/7 support for our customers, weekends are always in high demand. Everything that members of the Customer Direct team touch should be a reflection of pride and professionalism. From customer interactions to internal meetings. According to anonymously submitted Glassdoor reviews, Customer Direct employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Customer Direct.
From call quality measurements and extensive sales training to our client-driven KPIs, our workflow management tools are built to deliver consistent, quality results. Customer Direct has an overall rating of 3.5 out of 5, based on over 106 reviews left anonymously by employees. 54% of employees would recommend working at Customer Direct to a friend and 45% have a positive outlook for the business. This rating has improved by 3% over the last 12 months. Glassdoor has 106 Customer Direct reviews submitted anonymously by Customer Direct employees. Read employee reviews and ratings on Glassdoor to decide if Customer Direct is right for you.
START YOUR NEW REWARDING CAREER
Every interaction has an impact on the way customers perceive your brand. A single customer interaction can mean the difference between a one time customer and lifelong brand advocate. Our expert agents work hard to learn and understand a brand’s unique voice and offerings.
This rating has decreased by -3% over the last 12 months. Not knowing what your schedule will be until the Tuesday before and even the Thursday before. With that you are unable to schedule anything ahead of time. I've not seen any attendance system so strict. Let your employees have a sick day without penizing them.
Customer Direct Reviews FAQs
With our workforce of quality-first agents, we provide the best possible service experiences for our client’s customers. Contact us to learn more about available opportunities. Ideal candidates for Customer Direct generally have a customer service background and appreciate some flexibility in scheduling. They also have a willingness to learn and a strong work ethic, as well as an interest in advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as contact center agents. This company is borderline slave work.
A simple, “Hi.” in the hallway or words of encouragement to a team member can make a world of difference. Every member of the team delivers on all promises, whether it means literally picking up the phone as quickly as we said we would, or on personal commitments. Imagine the power of data that digs deeply into what your customers want and how they think. Document any aspect of a customer interaction and watch your data grow into meaningful information.
Weekends & Weekdays
Every supervisor tells you something different when you talk to them about the same issue. Our team members are encouraged to take care of themselves and those around them by spending quality time away from work. We know your daily schedule is full of responsibilities. This is why we offer both full-time and part-time positions. Scale your business with ease, or streamline your internal process with our expert systems and workforce.
Check out our Business is Personal Field Guide, with 50 tips to improve your customer service experience. Customer Direct is a full service Contact Center handling customer interactions ranging from Customer Service and Sales to Technical Support. We’re here to help people solve problems. By providing 24/7 support for our customers, we have opportunities every day of the week. Our extensive network of work-from-home agents and cloud-based systems allow us to meet your growth requirements. We ensure our clients have a full team for every interaction.
Our Focus At Customer Direct, we help your brand build customer loyalty and retention by improving every aspect of... Nice team of people that want to make sure you have all the resources you need. Needs to review the security of your connection before proceeding. Pros & Cons are excerpts from user reviews.
At Customer Direct, we believe in investing in our employees’ futures. In addition to great benefits, flexibility, and industry leading education, we offer amazing opportunities for career advancement. Whenever possible Customer Direct strives to hire from within and promote our exceptional agents to managerial and administrative positions.
We deliver genuine brand experiences with the same passion and expertise as your own team. Incorporated since 2007, we are a resilient, distributed, home-based workforce represented across the US. Our agents enjoy flexible scheduling which means more time to take care of what matters to you. We believe happy agents equal happy customers. That’s why we selectively seek customer service professionals who can communicate effectively, demonstrate a high-level of problem-solving skills and build positive rapports with our customers. Direct Interactions provides remote homesourcing employment opportunities for customer service experts across the US.
Actual training software, but expect you to 'get it' with minimal training. Claim your Free Employer Profile to start telling your employer brand story to reach top talent. At Customer Direct, your schedule is built around your availability.
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