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We deliver the power of data that brings real insight into what your customers want and how they think. Scale your business with ease, or streamline your internal process with our expert workforce. Some campaigns have specific hours of operations while others are flexible.
With our workforce of quality-first agents, we provide the best possible service experiences for our client’s customers. Contact us to learn more about available opportunities. Ideal candidates for Customer Direct generally have a customer service background and appreciate some flexibility in scheduling. They also have a willingness to learn and a strong work ethic, as well as an interest in advancement. In fact, more than two-thirds of our team leaders and supervisory staff started as contact center agents. This company is borderline slave work.
Weeks Paid Time Off from the get go
Our agents share a wealth of experience that allow us to relate to our client’s customers from every walk of life. Based in Seattle, Direct Interactions provides 100% remote contact center solutions staffed by US-based agents. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including people with disabilities, military personnel and their spouses. Our team of experts help alleviate capacity surges with customer service solutions tailored to our client’s business needs. Opportunities include inbound/outbound calls, chats, email processing and much more. Register for our talent network by clicking the Apply Now button below.
At Customer Direct, we believe in investing in our employees’ futures. In addition to great benefits, flexibility, and industry leading education, we offer amazing opportunities for career advancement. Whenever possible Customer Direct strives to hire from within and promote our exceptional agents to managerial and administrative positions.
Found 25 of over 106 reviews
Direct Interactions is at the forefront of the work at home revolution with a network of seasoned professionals and customer service experts. Since 2007, we have provided flexible scheduling options at a competitive wage with opportunities for advancement for our 100% US-based workforce. The best teams are built on a cornerstone of diversity.
The do not care about you or that you have family or an illness. Even if all your scores for calls were in the 90's and you are an awesome agent. Rules are rules they say, yet I know someone there that's at 13 points! In conclusion, My personal supervisor was Awesome, The rest not so much. Took forever to get assistance on a call. Providing the kind of customer service that turns a one time customers into a lifelong brand advocate.
Easy job
Supervisors are hard on you because of Their supervisors. - Supervisors are pretty much non-existent. - Command post knows more and are more involved than supervisors. Every single week my scheduled has been wrong. As an employee with Direct Interactions, after 60 days worked, you will have the option for health, medical, dental and life insurance.
Check out our Business is Personal Field Guide, with 50 tips to improve your customer service experience. Customer Direct is a full service Contact Center handling customer interactions ranging from Customer Service and Sales to Technical Support. We’re here to help people solve problems. By providing 24/7 support for our customers, we have opportunities every day of the week. Our extensive network of work-from-home agents and cloud-based systems allow us to meet your growth requirements. We ensure our clients have a full team for every interaction.
Customer Direct Employee Reviews about "work from home"
At Direct Interactions, we believe that hard work and excellence should be rewarded which is why we implement scheduling options based on performance. Our top talent is regularly tapped for internal promotion with opportunities for those willing to go the extra mile. Build customer loyalty through the courteous, efficient handling of customer interactions.
Provide excellent technical support & service for customer issues including software, equipment, and sophisticated networks. Learning and professional growth is a large part of the culture at Customer Direct. That’s why we developed an ongoing training platform based on identified opportunities and new challenges called Customer Direct University . Our company is built on years of respecting one another.
They barley train you and expect for you to figure out the complicated ever-changing process while on calls with rude, incompetent callers. They expect for you to endure daily abuse from callers for the little bit of pay they give you. You're expected to be on calls for 7.10 hours from an 8-hour shift which defeats the purpose of working from home. We know accessibility and availability are of paramount importance when handling customer service interactions. 54% of Customer Direct employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Customer Direct 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.
We deliver genuine brand experiences with the same passion and expertise as your own team. Incorporated since 2007, we are a resilient, distributed, home-based workforce represented across the US. Our agents enjoy flexible scheduling which means more time to take care of what matters to you. We believe happy agents equal happy customers. That’s why we selectively seek customer service professionals who can communicate effectively, demonstrate a high-level of problem-solving skills and build positive rapports with our customers. Direct Interactions provides remote homesourcing employment opportunities for customer service experts across the US.
From call quality measurements and extensive sales training to our client-driven KPIs, our workflow management tools are built to deliver consistent, quality results. Customer Direct has an overall rating of 3.5 out of 5, based on over 106 reviews left anonymously by employees. 54% of employees would recommend working at Customer Direct to a friend and 45% have a positive outlook for the business. This rating has improved by 3% over the last 12 months. Glassdoor has 106 Customer Direct reviews submitted anonymously by Customer Direct employees. Read employee reviews and ratings on Glassdoor to decide if Customer Direct is right for you.
The attendance policy that was revised in November is not fair to those who has a severe illness and must attend a doctor appointments often. So don't get sick because they don't take Dr. excuses anymore. Also, do not go .25 over your 10 points allotted or you will get fired no questions asked right before Christmas.
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